General Terms and Conditions Things to know about renting a Villa in Bali We have taken the time to simplify the usual complicated and confusing terms and conditions that you find on most sites about renting a Bali villa. Most of our guests comment to us that they find our terms and conditions about renting a Bali villa clear and understandable. However if anything is uncertain or you have additional questions, please do not hesitate to email us using our Contact Us form, and we will clarify or answer your questions promptly. Reservation/Booking Procedure Fill out our Reservation/Booking Form providing us with details of your group, telling us your preferred dates for your villa. We will advise you if your villa is available. Our Rental Seasons Bali has three distinct rental seasons, based on demand: Low, High and Peak. The dates for each rental season are approximately as follows: Low Season: Mid January to the end of June (16th January - 30th June), and the beginning of October to mid December (1st October - 14th December). High Season: The beginning of July to the end of September (1st July - 30th September), Easter in mid April (2 weeks), Chinese New Year in February (1 week), and Idul Fitri (1 weeek). Peak Season: Mid December to Mid January (15th December - 15th January). Payment Amounts If your booking is in the Low Season: When you make a booking for a Villa to be reserved during low season dates, a booking deposit of 25% of the total rental fee for your villa is required. Once we have received your booking form, and your 25% booking deposit is approved, we will issue you with a Confirmation letter, advising you that we have received your funds, and that we have reserved your selected villa for the period you have indicated. The remaining 75% balance of the rental fee is due at least 60 days prior to your departure date. The reservation will be automatically cancelled if the balance due is not paid by the invoiced date. * If you book your villa for a period during the low season, and you make the booking less than 60 days before your departure flight, you must pay the full amount of your villa rental fee (100%). If your booking is in the High or Peak Season: When you make a booking for a Villa to be reserved during high or peak season dates, a booking deposit of 50% of the total rental fee for your villa is required. Once we have received your booking form and your 50% booking deposit is approved, we will issue you with a Confirmation letter, advising you that we have received your funds, and that we have reserved your selected villa for the period you have indicated. The remaining 50% balance of the rental fee is due at least 90 days prior to your departure date. The reservation will be automatically cancelled if the balance due is not paid by the invoiced date. * If you book your villa for a period during our high or peak season and you make the booking less than 90 days before your departure flight, you must pay the full amount of your villa rental fee (100%). Rental Payment Methods All payments should be made by cash or transfer to CV. Bali Properti's account. We cannot take any responsibility for any surcharges made to or by your transfer. Bali Villa Rental Rates All the villa rental rates mentioned on our site are quoted in US Dollars. All the villa rental rates are calculated on a per night basis. The rates we quote for each villa are based on the maximum occupancy number allowed by each villa, as described on each villa-listing page. Bali Villa Rental Rate Inclusions The villa rental fee that you pay is inclusive of the following: exclusive use of the villa for the booked period; villa service taxes; all government taxes; airport transfers; drinking water; all villa gas, electricity and water costs. The rental fee rate does not include any hidden fees. Bali Villa Rental Rate Exclusions The villa rental fee that you pay excludes the following: airport taxes, departure/arrival taxes, baggage fees, personal items, food and soft drinks/alcohol, telephone and internet fees, villa damage, additional cleaning, breakage fees, fulltime cook. Cancellation All reservations are considered final, and any cancellation of a booking for a stay in low season made less than 60 days before the stay begins, and less than 90 days before a stay begins during high or peak season, is non-refundable. Cancellations more than 60 days before a booked stay in low season, and more than 90 days before a booked stay in high or peak season, will also not be refunded, but if we are able to obtain another guest booking for the same time period, we will credit you for a future rental in the same villa within a 12 month period. Trip Delay/Change of Booking We understand that this sometimes happens, and is beyond your control. If you arrive later than planned, and you would like to extend out your holiday beyond your initial booking dates, we will work with you and try to arrange this and a change of return flight dates. It may not be possible, however, if another guest booking and reservation of your villa co-incides with the same days, or a flight cannot be arranged. We do not make a refund for any nights accommodation lost because of your delay of arrival. We also do not make a refund for any nights accommodation lost when you notify us in advance that you are shortening your stay. Holiday & Travel Insurance Adequate insurance in essential, as booking deposits and payments are not refundable after a booking has been confirmed. We recommend that you have, or take out, complete and comprehensive Travel & Holiday Insurance for all of your family or group for the entire duration of your trip and holiday. A comprehensive insurance cover will protect you and re-imburse you in the event that you have to cancel your trip and your holiday for family, work or other unforeseen reasons, shorten your holiday, for flight cancellations and flight delays, lost baggage, medical treatment and possibly emergency evacuation. We suggest that the policy should include, but not be limited to the following cover: Loss of deposits through cancellation. Loss of deposits through cancellation or delays of transport services. Loss or damage to personal baggage and loss of money. Medical expenses. Additional expenses to cover accommodation and repatriation costs should the holiday need to be extended or curtailed due to illness in Bali, or the need to return home for an emergency. Liability RentalVillasBali.com will always do its best to make sure your holiday accommodation arrangements are satisfactory. RentalVillasBali.com acts as an agent for Bali villa owners, suppliers, and contractors supplying transport, accommodation, and services. RentalVillasBali.com does not accept any liability or responsibility for any loss or damage sustained by you as a result of the rendering of our services or accommodation. RentalVillasBali.com does not accept any liability of whatever nature for the acts, omissions or defaults, whether negligent or otherwise, of any service providers in connection with your holiday pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. RentalVillasBali.com does not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses, or inconvenience caused directly or by force majeure or other events, which are beyond our control. These events include, but are not limited to war, civil disturbance, fire, floods, unusual weather, acts of god, acts of governments or other authorities, accident to or failure of equipment or industrial action.